Report Card

* = Required

* Company:

* Your Name:

* Telephone: --

* Email:

Fax: --

Please Select the option that best represents your view.

Strongly Agree

Mostly Agree

Sometimes Agree

Disagree

1. The planning and service meetings conducted by my account excutive and/or account team are held on a timely basis

2. Members of the Brown & Brown account team understand my business and exposure needs.

3. Members of the Brown & Brown account team respond to requests for service promptly.

4. Brown & Brown provides the technical capabilities that I require.

5. Brown & Brown is proactive in partnering with our business to provide risk management solutions.

6. Brown & Brown provides the expertise that I require.

7. Please rate the following factors in how they impact your decision to purchase services through Brown & Brown.

Very Important

Important

Neutral

Not Important

a) Personal Relationship

b) Quality of Service

c) Ability to Offer Creative Solutions and Advice

d) Price

e) Quality of Insurance Carrier

8. Is it important to you to have a relationship with your carrier? Yes No
If you answered yes, how are we doing in that regard?

9. Are the reports adequate that we provide for your account? Yes No
If no, what information would you change to meet your needs?

10. In your opinion, what do we do best?

11. Please provide us with any additional information that can help us better
serve your needs.

Thank you for completing this survey. If you have any questions regarding
this survey, please call Roberta Turner at (253)396-5559.